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Hovells offer three delivery services.
Small/Light items: Most items under 30kg in weight, with the exception of certain fragile items. If you order several small items and the delivery charge exceeds the standard delivery charge then our standard delivery services and charges will apply - please see below. Standard delivery: The standard delivery is a one man service and is made to inside the door on the ground floor. The driver will require assistance and for this there must be someone available at the delivery address to help. Please note delivery drivers ware not able to deliver up stairs. If there is no help available for the driver, redelivery may need to be arranged at further cost to you. We subsidise the first delivery, and any subsequent journeys will be charged at full rate. We advise customers that items over 30kg or fully assembled products (e.g. chests of drawers and wardrobes) will need a second assistant for lifting. If you require the delivery to be placed in a particular room please see our two man service below.
Two man delivery:
This service will allow heavy items to be delivered without any assistance required. Please note this service is not available to certain areas, please enter your postcode above to check. The furniture can be placed in any room on the ground floor of the property. Please note - our delivery drivers are not able to deliver upstairs but this may be possible for customers in Norfolk and Suffolk for a small extra charge. Please contact us for details.
Free Delivery on orders over £500: We offer free delivery on any order over £500 to the majority of the UK. There are very few areas where we currently are unable to offer this, enter your postcode above to find out more.
Other Important Delivery Information:
We aim to dispatch items from our warehouses to carriers within 7-10 days of coming into stock. Our national carriers will then contact you within 10 working days of their receiving the goods to arrange delivery for most of mainland UK, and up to 18 working days for some areas, for example Scotland.
Our national delivery service does not include any unpacking of furniture, assembly or construction of furniture or removal of packing materials or old furniture at this time.
Sometimes the boxes that our furniture is delivered in will have become dusty or dirty from being stored in warehouses and in transit. When having goods delivered, please ensure that carpets are covered to protect them as we cannot accept responsibility for uncovered carpets. Please remove any items from walls in stairways and narrow spaces to avoid them being knocked off or damaged.
Deliveries generally take place Monday to Friday between 08:00 and 18:00, however please be aware that occasionally deliveries may be arranged slightly earlier than 08:00 or slightly later than 18:00. The courier will contact you directly to arrange a suitable date with you.
If you wish to use your own courier to collect and deliver your order you may do so. Please note the following terms apply: Once your carrier has collected the goods and they have left Hovells premises the customer / the customer's carrier is solely responsible, should the item(s) become damaged or lost in transit the customer / the customer's carrier is solely liable and should you wish to return unwanted items the customer will meet any costs required. |
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